Not Ranked
At least from the peanut gallery, I think after this much time and communication, a thread like this on a public forum is probably warranted. It seemed fair and balanced, well documented too, to me, although I'm sure there are two sides to every story.
In the end, Backdraft seems like a great company who desires to keep their clientele happy. I hope you get your Cobra back on the road soon.
As Patrick said, follow through at their end is crucial.
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