[csx4910]

Spooky/other 511 owners,
If you are out there I was curious about your experience when your motor went back to Roush and if anyone else with a 511 has had to send it back to Roush for warranty work.

Joe the head of the warranty department tried to tell me today that my 511 was the only one they have had come back to them for warranty work. I know he is either lying or wasnt there when yours went back. I tried to tell him that but he was adamant that they have not had problems with this motor(which I know is a lie since I and others have had problems since the beginning with these motors. By then (and after 2 months of leaving messages and not getting a repsonse from him) I was not in a mood to try to argue with him.

Todd from sales has been good about returning my calls but the only update I have had in over a month is Joe calling the shop to tell them they are waiting on pistons from their vendor and it will be at least 2-3 weeks before we have a chance of getting it back.(they have had my car 9 weeks , it sat for 3 weeks as wthey had lost my warranty paperwork and tried to claim it was not under warranty) I can clearly see they don't wish to have to talk to the actual customer since the 4 messages I left him went ignored until I called Todd to try to help the situation along.

I just cannot see how ignoring the customer is a good way to build brand loyalty with anyone, especially in this economy. I love my motor when it runs good but I will NEVER BUY ANOTHER ROUSH PRODUCT AGAIN!!!!

I dont mind if people are straight with me and tell me it will be a while longer but dont lie to me about never having another 511 sent back to them. Has ayone else experience this problem with them?
Ron

PS Everyone can bring on the the "you should of never bought from them in the first place" comments but what can I say, they had a good reputation and I wanted the biggest motor I could fit in the Cobra. I know now I could of have a keith craft or other motor for half the price but I was new to the hobby and didnt check out my options first. I have learned my lesson and will never buy the first of any new motor and wont buy from Roush again.