Quote:
Originally Posted by SandyC
Ron,
One of the things that's frustrating about this is that the clock is ticking thru the driving season here in Phoenix. This is prime time right now and will come to a halt around June, then not pick up again until October. At this point I think Roush owes you a new engine, not a rebuilt one; the next one on the shipping list should be yours. A letter outlining your experience to Jack Roush personally might be in order too. Or, when he comes out for the NASCAR races here in Phoenix he normally stops in at one of his dealers for an appearance and is very approachable, you could tell him in person of your experience. His appearance schedule is on the Roush website. Also, have you tried to call Jack at his office? You never know. I met him at an appearance at Sanderson Ford last year and he seemed like a pretty down to earth guy. I think you've done your fair duty in attempting a resolution thru the chain of command and now maybe it's time to go to the top. You might tell Todd that is your intention first. This is one of their top-of-the-line engines and you deserve better treatment.
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I'm kinda coalescing around this line of thinking. At this point, I think they just owe you a new engine. If I'm not mistaken, the 511 with stack injection is more or less about the cost of new all aluminum SOHC engine. I would start a letter writing campaign as well. Maybe give it couple more weeks and see if the piston availability issue turns into another delay of some kind, but racheting up the heat is advisable IMHO. You deserve it. Sounds like you got a lemon.