[Joe Wicked]

I think it is all related to the service industry decline that started in the late 80s/early 90s. Fast food was cheap, so people accepted getting the wrong food, cold food, etc... I still get annoyed when I hear "It's fast food what do you expect?" I always reply with "I expect what I payed for." Soon that transitioned into customer service and even mid scale restaurants are now going down hill. People don't want to confront a lazy worker, and it becomes the standard. By not complaining, you are telling the business owner that the person who can't speak english, doesn't serve the correct food and what is served is cold, is fully acceptable and you are happy.