Years ago, my boss coined a word: "Respondipity"...which is the ability to know what the customer wants BEFORE they know what they want.
Paula & Enzo at Finishline have respondipity!!!!
I've relied on their expertise over the course of my build and believe they know what I want... before I know what I want!
I recently ordered a pair of turn signals and Paula asked if I was sure I didn't want the other style? "Nope" I replied so she promptly shipped my order.
Guess what? After visiting Club Cobra that I night, I realized that I indeed preferred the style that Paula suggested.
I called the next day ...Paula took care of me!
Everyone in Customer Service needs to take lessons from Finishline!
