03-15-2010, 10:58 AM
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CC Member
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Join Date: May 2009
Location: Folsom,
CA
Cobra Make, Engine: FFR, 302EFI, Supercharged
Posts: 72
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Not Ranked
The average person that has a very good experience at a retail/service establishment will maybe tell 1 other person. The same person has a bad experience and will tell 10 others... or in modern times post it on the internet informing thousands!
It's a vivid demonstration of how important customer service is these days.
Again thanks for the heads up.
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