Quote:
Originally Posted by Mark IV
Solution:
Call me at 716 407 0975 and I will have a new mirror shipped to you no charge and if needed, arrange for installation by a third party.
You do not actually have a "dealer" as Kieth Craft was a "reseller" and not a "dealer" for Superformance. (not a knock on KC, he does great work and builds very fine engines) but is not an authorized Superformance dealer.
The selling Superformance dealer is responsible for some of the initial warranty costs and would have resolved this issue for you.
Either call me or email me info(AT)timemachinesauto.com and we will do our best to help.
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Now that's the right kind of approach to customer service. If you called Jim Creel, he should have said exactly the same thing. And if not, I would have told him that you are going to let Keith know that his customer service is lousy. And Michael, whoever he is at SPF, should take a lesson from Time Machines Auto.
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