[hardiman]

Steve, I have been out of town on business and thought I owed a response not only to you but to the other Club Members that I currently have their Insurance Business First, Steve I take what you wrote in your post as being unfair to me and an attack on my character and Integrity. Let's air the facts. First off I told you as I tell everyone that I write their business that American National offers excellent rates in their Classic Car program AND THAT THEY REQUIRE WITHIN A YEAR THAT YOU PLACE AT LEAST ONE VEHICLE IN THEIR REGULAR AUTOMOBILE PROGRAM. You were sent a letter from American National dated on 11-7-01 that your insurance on your cobra was going to increase to a regular rate since their records indicated that you did not have a policy with them on your regular automobiles. I too received that letter and sent you a second letter dated 11-21-01 requesting that we get together and allow me the opportunity to quote your regular automobiles to keep your rate that you were paying on your cobra. Actually it would have decrease down to about $300.00 per year since we would be able to take advantage of further muli-car discounts. I then followed up with a phone call where I reached you to obtain as much information as I could in regards to your automobiles and coverage's. You asked that when I finished that I fax them to you which I did on or about 12-7-01. About a month before your coverage on your cobra expired. I attached a Cover Letter again telling you that I have attached the quote on you personal autos and requested that you give me a call if you had any questions, If I did not hear from you that I would contact you. I tried to contact you several times and finely left a message on your machine to call me to review your quote that I did for you. Steve this is the part that bothers me, I TOO THOUGHT THE RATE WAS OUT OF LINE AND WAS TRYING TO CONTACT YOU TO SEE IF I HAD ALL THE RIGHT INFORMATION AND WHAT THE DIFFERENCES WERE!!!! YOU CHOSE NOT TO RETURN MY CALL AND BLOW UP. I did not know anything about this until other club cobra members called me saying you posted a post about me railroading you for on your insurance. If you were only to call me back after all the attempts were made in contacting you I am sure this would have all been avoided. I have a number of our members Insurance and have never had one complaint about my company's rates or my service. I have always tried to give the Cobra Club Members Special Attention when it came to insuring their Cobras and will continue to do so. The members of our club that have intrusted me to insure their Cobra's,John Russell, Tom Meadows, Jay Nordstrom, Kieth Williams, just to name a few, I appreciate your business and look forward in working with you in the future. Hey Steve, I am not trying to piss you off, I thought that my clients and club members deserved to hear the other side and the truth of this matter. Steve if you wish to discuss this matter further, you can return my phone call on Monday,you should have my number at the office. You do not have to worry about use doing any further business again, It won't happen.

Hope Everyone has a great rest of the weekend. If everything works out as planned, I'll see everyone in Austin.

Dan Hardiman