FWIW, summit's customer service is very good......UPS is hit or miss depending on the driver. as for my area, i try to get everything shipped using fed-ex, my company has canceled its UPS account and uses Fed-Ex exclusively.
for three years i battled with UPS to stop changing my address automatically to a new town (the incorrect one) the driver would drive around aimlessly looking for an address that didn't exist. all packages were days late.
it got to the point where a rep at UPS actually told me " I didn't know where I lived......" the next day my account was canceled, i will never use them knowingly again.
but, since i don't know where i live, i may not be able to control it....
