[charlandk]

In my case, I set up my insurance with Mid West Classic.
After my accident I called the number on the insurance card that was sent to me. A couple days later I received an email with a claim number. The email was from a representative at a company called American Home Insurance. All of my dealings with this accident have been with American Home Insurnace. I have not heard a word from Mid West.
I use commerce insurance for my other vehicles and in the event of an accident, they send out an adjuster to my house (or where ever the car is located) the next day to get the ball rolling. These guys have been no help telling me that it is my responsibility to find a shop that can work on it, tow it to them and then have them contact the insurance adjuster to figure out what repairs and costs are needed.
Not a good system. My car has been sitting in my garage for a month tomorrow with nothing done to it and I have not heard a word from the insurance company since I called them 3 weeks ago. I called and left him a message 2 weeks ago and I still have not heard back.