[Don]

Not being familiar with Roush on whether there are direct purchases at retail and Dealer purchasers or only Dealer purchases. Was the purchase check made out directly to the Roush Dealer or to Roush ? If made to the Dealer, might suggest they should be providing direct assistance in problem resolution. Would think that a Dealer has a direct phone number which is not available to the general public. Or, is there a provision in the warranty which specifies how to submit claims etc ?

Roush web site mentions response is within 72 hours, when using their formatted form

At some point in time, might want to consider pros/cons, as a precautionary step, documenting, including pictures, time line etc., the situation to all parties and sending by USPS with signature required on the return receipt.