He's PAYING for the parts, why wouldn't he get excellent service and prompt shipping?
I would expect no less from any provider of parts.
Warranty: Yup, Roush has fulfilled the letter of the law, it's out of warranty. I can now write them off as any future dealer I would even want to do business with!! Fact remains, this is a DEFECT in workmanship, not a bad part, not a "stuff happens" moment, not a "bitter pill". This aint right, straight up, Roush should man up and take responsibilty, out of warranty or not. 2,000 miles? Violate warranty if you re-torque anything, and if you don't, you won't find out there is a problem?
Roush is done in my book. The thought, "a fool and his money..." comes to mind in that regard.