Hi all. I have some parts arriving by air this week on a 2x1 metre crate. The shipping is to Melb airport and the agent is Air Menzies International. I have the air waybill numbers and the flight number.
Normally for smaller items I organise door to door through the major carriers but it wasn't an option this time around.
Does anyone have experience getting this kind of thing cleared and back home where it belongs? What is the usual process and what options do I have for freight forwarding or should I arrange to pickup myself, any pitfalls that might cause unecessary delays, palm greasing tactics, etc?
I'm speaking to the agent tomorrow but from previous experience these outfits are poorly organised and not too strong in the customer service dept! Thought I would put the call out - you never know.
Any help will be much appreciated.
Paul