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Steve,
Well said..... I think Eric should have approached this in that business manner. He would have been better off. I know I didn't get any more help out of Ford with my bastard F350 with less than a month out of warrranty. Cost me 3500.00 out of my pocket, with known issues. I didn't like it and I wished that they would have help a little but they didn't budge on the their warranty.
As a business owner, we all know that if we do fix or replace everything all the time in warranty and out of warranty, we couldn't charge you the customer enough. Next time you want a car or an engine or any item and you want the best price. Maybe we shouldn't give a warranty... hmmm maybe I'm on to something!!!!
Bill
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