[Frank Messina]

Has anybody noted that this is the second instance in recent memory where an otherwise well regarded vendor has reneged on a promise to compensate a customer for his finanial losses caused by them? A remarkable similarity exists in that in this case as well as the other, the vendor takes a "go to hell" stance after promising to share costs leaving the customer swinging in the breeze. In my view, you can claim to have built hundreds of the best whatevers on planet earth, but if your word is no good then you and your stuff are to be avoided.
Frank