[bingo2]

Terry...Lisa wields a very big stick that can also be a magic wand.

Calmly and respectfully explain your situation to her and I'm certain she can assist you in resolving this issue.

Her involvement resulted in me receiving my SPCN certificate two days after applying for it at the local DMV office and when the SB100 process was completed and all the paperwork was submitted to the local DMV office, I received my new title three days later. I was impressed!