Not Ranked
Sorry to hear your tale of woe. Pasha is fairly new at this, compared to Matson, so one hopes they'll do the right thing, since reputation matters and there is an alternative. I think if you interact with them in a polite, professional, but firm manner, your odds of success will be good.
I've shipped 8 or 10 cars via Matson and have had minor damage once, which they covered when I filed a claim. So they are my default shipper, so to speak.
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