[xb-60]

I don't know how they wrote this with a straight face. This was a real memo
sent out by a computer company (IBM) to its employees in all (?) seriousness.
It went to all field engineers regarding a computer peripheral problem.
The author of this memo was quite genuine.
The engineers rolled on the floor!
Especially note the last couple of sentences.



Memo

Re: Replacement of Mouse Balls.

If a mouse fails to operate or should it perform erratically, it may need a
ball replacement. Mouse balls are now available as FRU (Field Replacement
Units). Because of the delicate nature of this procedure, replacement of
mouse balls should only be attempted by properly trained personnel. Before
proceeding, determine the type of mouse balls by examining the underside of
the mouse. Domestic balls will be larger and harder than foreign balls.
Ball removal procedures differ depending upon the manufacturer of the mouse.
Foreign balls can be replaced using the pop off method. Domestic balls are
replaced by using the twist off method.. Mouse balls are not usually static
sensitive. However, excessive handling can result in sudden discharge. Upon
completion of ball replacement, the mouse may be used immediately. It is
recommended that each person have a pair of spare balls for maintaining
optimum customer satisfaction. Any customer missing his balls should contact
the local personnel in charge of removing and replacing these necessary
items. Please keep in mind that a customer without properly working balls
is an unhappy customer.