Quote:
Originally Posted by decooney
As a long time member of this forum, I'm going to stand up for Unique on this one a bit, and ask for you as the poster to consider taking some of the accountability as an owner of a hand made custom car, making changes or upgrades yourself. i.e sometimes shi$$ happens. Yes, it is very possible that you are expecting too much from Unique. As other's have stated, these are not high volume manufactured cars. These are hand made cars with generations of changes - sometimes there are mistakes and tracking all the changes is not always a perfect process. In some cases the parts are made by a 3rd party supplier and resold by Unique too, and its easy to see how things can occur. Previously "owning" and "building" custom cars are two completely different levels of experience. I'd venture to say now If you had truly built custom cars prior to your Unique experience, all of your mounting points and measurements would have been measured an communicated up front with Unique and determined before you bought the parts. And, most of us who've experienced these kind of setbacks do enough of this kind of stuff regularly to just make it work and move on. You are not doing yourself or the new owner of your car any favors by making this post about Unique. Hats off to Unique for still being in business after all of these years. It probably is a good thing you sold your Unique. I would not recommend an ERA for you either. I don't want to see this same kind of post after you sell the ERA. ERA is a hand built car too, and there is always some variability from one generation to the next, just like Unique. Seriously, given your posts and rants about Unique and your experience, you might want to consider a Superformance since its already built for you. You could then just "own" it vs. trying to figure out how to upgrade or build it yourself. Everyone who builds these cars today understands everything you posted and can clearly see the gaps on both sides of the situation. Good Luck.
Re: Spell checker - You can create your post on your computer locally on a word processor tool (MS Word for example) or text editor, spell check it there, then cut-n-paste your text into your post if you need spell checker.
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Duane,
With all due respect, I don't accept any part of it at all. I think you are missing the whole point of the complaint. No, I have never built a car from scratch but I am a very competent mechanic. I have hand fabbed many parts in my life. If you are on the Unique forum, look for a prop rod thread by me. In fact, here you go:
Hood prop rod question
They actually wanted me to put a screen door screw from Home Depot thru the underside of the hood , then put an O-Ring from the prop rod to the screw. Nice Fix! That is how Unique addresses problems
If you would, please re-read the original side-pipe thread, especially the part where Unique told me what to expect!!
I was totally up front with the new owner and have nothing to hide at all! He knows exactly why I was selling my car!
I will probably choose not to follow your advice about the ERA car and have faith in the ERA company. If ERA turns out to be the same way, then I will assume it is me and that is the nature of all replica companies, however,
I get no indication of this when talking to Peter at ERA, in fact I get just the opposite!!! If this situation was an ERA I am 99.9% sure he would have taken care of his customer and done the right thing.
I am not saying nobody is entitled to make mistakes, as a company, just do the right thing to remedy it. when I was up at ERA a few months back they were actually working on a customers car. The mechanic I was talking to about my car told me a story about the car he was working on. It seems they did something wrong and Peter took the car right in to correct the problem free of charge. Now that is customer service.
My feeling is Unique should have at a minimum paid me for the work and materials needed to be done to get the pipes in the condition that I was told they were going to be in coming from Unique. They could have also refunded my money and accepted a return with them paying the shipping. Instead, they offered to do nothing but tell me how to spend my hard earned money use my valuable time to fix their screw up.
If you're right about ERA, I guess I will just go back to regular production car Hot Rods.
Thanks for the spell check suggestion...Dave