[decooney]

Dave,
No disrespect, but I read your thread about the prop rod, and you were unable locate the part and did something else instead. Again, things can become lost in translation or some times you need to keep looking until you find what you really want or need. Finding the right bits and parts for these cars makes a difference in the outcome. In your prop-rod example, you did what you had to do with what you could find. This is no different on a Unique or ERA in making something custom like this even if its a simple screw, nutzert, or rubber strap contraption. No offense, but this type example is at the most basic level of building one of these cars. I see in Unique's recommendation, they provided you a recommendation and you ended up doing something else. If you could not find it at Home Depot or even Advanced Auto, there is the internet and a million places that sell fittings, fasteners, and more. There is a Home Depot source bits version of a Unique, and there there is a version built with quality bits. Its up to the builder to choose of course. No matter how anyone chooses to characterize it, its a custom built car. If possible, and its a consideration, you can also have ERA build your car for you. When its done, there is no guessing. Most people take 1-2 years to build their ERAs. After I sold my Unique, I built my first ERA in 2-1/4 months, to the day, and I was working 40 hours a week in my regular job. To do this, all the bits were all mapped out in advance. Having all the right parts measured and prepared for the job makes all the difference in the world. I learned a lot from my Unique build and upgrades. Its not a simple thing to do, but its not that complicated for someone who has built "custom" cars before. Custom meaning "some fabrication", not bolt on parts. I will say an ERA does have the edge a bit on build instructions and quality bit, but you need to buy the right bits from ERA directly if you want everything to come out seamlessly the first time. If not, you are right back to figuring it out yourself, some fabrication, and hunting for the right bits and parts just as you were on your Unique. Some times things do not fit exactly, especially when there has been change of owners and one person customized the original build maybe in a different way than what Unique originally provided in their deluxe pallet kit. This happens too when multiple people work on a car and make little tweaks here and there.

quote: "That is where I was, I scoured that aisle, nothing like that at all. I picked up some stainless theft proof license plate fasteners at Advance Auto, but I like yours much better, looks more finished!"

Question:
Comparing Apples-to-Apples with ERA and your example of onsite customer service, did you take your car to Unique with the parts they sold you and give them a first hand chance to look at it and fix it? Or was all of this done over the phone to try and resolve it?