Quote:
Originally Posted by MaSnaka
...the way the store managers treat you and takes care of the problem is what is important. Customer service. After bringing the Cobra in for a tire change a much stronger relationship developed between the manager and me and the service became much more personalized.
John
|
You are SO RIGHT, John!
I bought a tire for my trailer from DC in Houston, drove the trailer to Kansas and proceeded to run over a piece of angle iron and slash the sidewall. Of course, it was not repairable. I called the DC store in Huntsville, where I live currently, and explained the dilema...no DC stores in KS at that time. The manager shipped me a replacement tire via FedEx and all he asked was that I bring in the old tire when I got back so he could get credit for the replacement (I always buy their warranty and lifetime balance/rotate service). I did that and he did not ask me for a red cent to cover the shipping, just fixed the paperwork and sent me on my way. I didn't realize how much it costs to ship tires...later I sent two via FedEx to Kansas and it was $90 for the two tires.
I'll never buy tires from anyone but Scott at the HV DC...he gained a lifetime customer with his "service first" policy. Another example...my SO needed her tires balanced...they were not bought at DC, but I took them there to get them balanced. When they told me the vehicle was ready, I bellied up to the counter to pay. No charge. I explained to the clerk that they were not purchased from DC and therefore I expected to pay. They refused to accept my $$.
It's all about customer service....
Cheers!
Dugly
