[Tom Howland]

I used the Capitola office in 2011 and it went very easy. I had a current registration that I felt was incorrect and wanted to straighten it out. The lady that helped me hadn't done one before so she got on the phone with Sacramento and got it figured out. I had educated myself so I knew the answers and how to steer her. Because the car was registered I think it was easier. I was in the office 1 1/2 hrs. I still went through brake and lamp/chp/bar.