[aumoore]

To: George
From: Aumoore (Ruble Moore)

Subject: defend yourself

I will start by saying that your quality is second to none. Having said that there are many complaints about you taking months and even years to deliver parts that you are promising in days or weeks. I ordered a roll bar from you and yes you did deliver the part but it was weeks after you promised me you would send out the roll bar that was in stock as soon as you received my check. I waited a few weeks and called you several times asking about delivery. This makes it hard to get referrals and repeat customers.

If you are backed up and cannot get the parts out as promised you shoud just tell the potential customer that you are backloged untill whenever and ask for a small deposit to hold a production date then ask for the rest before you deliver the parts. This is not rocket science but it is good business prictice.

I would rather have someone tell me up front it is going to take 3 months than have them promise me next week and I have to call and bug them every two weeks. If you have THEIR money and you do not come thru I do not blame them from thinking you have stole their money.

Good Luck guys