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When you say "adjuster", are you referring to the height adjuster, or damping adjuster? Sounds like it may be the height adjuster since you mention one of them being backed off completely, but regardless, is there not some way to free up the frozen one (ie., using penetrant of some type) without having to send it back? Seems like ERA could advise you and/or a local shop on a way to compress the spring to take the pressure off and then use some penetrant and gentle persuasion....and have you back on the road in just a day or two instead of a week or two.
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If a man does not keep pace with his companions, perhaps it is because he hears a different rumble. Let him step to the sidepipes which he hears, however measured or far away. - H.D. Thoreau...if he had owned a Cobra
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