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LJ that's bloody painful! Sorry to hear. Its sooooo frustrating dealing OS. I have had similar problems. Not with the suppliers you note but others.
I generally find that if I ask more than the 1 question in an email the first gets answered but the others don't so I always try and ask the most important 1st! Alternatively I send multiple emails but often then only the first one gets answered. I had a girlfriend who was from the US and she did the same thing!
It seems a common theme with some US suppliers. I've had great success with companies like Willwood and Tirerack but diabolical with other very well known brands...
Even when it costs me more I still try to buy Oz. At least then I have the ability to send a bloke your size around to get answers for me!!! LOL
Sorry none of that helps much but I feel your PAIN!
PS. Rossco sent me your 944 Sandown race the other day. Great report and vid until they interviewed his ugly mug!
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