[M & M]

ERA535,

I was not trying to offend anyone or be pompus. My words of choice were not proper. Sorry if it came off that way.

I think you would have to agree, how can anyone comment on whether someone was ripped off or not if we don't have ALL the details of what was done?

You are in the car business, so am I. Most of the problems I encounter (which are few, thank god!) here are poor communication on our part, as well as the customer. After the communication lines are opened things seem to be fine.

It certainly apprears there was not an estimate prior to him receiving his bill or he would not be questioning the end result?

He may of asked for details on what was repaired, but it appears after the shop is done, and has not posted back any specific details, such as those good questions raised by previous posts.

Again I apologize, and I don't intend on "biting you"

Regards,
Mike