Quote:
|
Originally Posted by cycleguy55
I agree that 'naming and shaming' has little or no value in solving a problem.
|
Sorry, but I couldn't disagree more. If an aggrieved party has attempted in good faith to solve a problem, then 'naming and shaming' has a place, even in civilized society. Consumer protection is important as well. And if a business is unfairly dragged through the mud, then they can sue for libel. They should and they do.
Amazon and ebay ask you to rate your experiences. Have you ever used Chowhound, Urbanspoon or Yelp to pick a restaurant? I Google every product and service I purchase followed by the word "review". This is valuable to everyone, including the injured party. How about the dealer who wrecked a brand new customer Camaro and gave the guy the runaround until it became national news? Got resolved pretty damn quick after that.
Doesn't anyone remember POP's engines, for chrissakes? They'd still be around if it wasn't for 'naming and shaming' on another site.
Even in my own business (I'm a doctor), patients post reviews in online review services. I've had a few less than glowing reviews show up, and you better believe I'd get on the phone and try to do whatever I could to improve the situation.
If a vendor wants the business that the internet can deliver, then they have to be prepared to deal with customers posting their experiences, good and bad.
JMHO.
Actually, I take it back. It's not just my opinion. These are the facts of modern business.