[FatBoy]

Regardless of the technicalities, this isn't being handled well by KC from what I'm reading. It would have been far more prudent to have replaced the broken parts without question.

At the complete opposite end of the scale, I had an engine from Southern Automotive that broke a rocker shaft after 5 years. When I called Bill to order some replacement parts, he asked me what parts I needed and sent them free of charge, no ifs or buts.

Bill stood by his products without question. He wasn't infallable, nobody is, but he always did his utmost to put it right.

The fuel tank on my 7 year old Kirkham started leaking last year on some of the spot welds, which had burnt through. A new tank is currently on its way from Poland as I write, courtesy of KMS.

Good customer service isn't rocket science, but it's amazing how many people get it so badly wrong.

Paul