Not Ranked
There are usually 5 sides to every story, but this one seems to favor damage. People usually do not have a tendency to write on here unless they feel they are getting the bone. Maybe they are right, maybe they are wrong, but if you were helping the guy, I doubt he would have posted.
Maybe you need to call him and be very clear what it is you will do to help him. Obviously there is a misunderstanding.
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