Not Ranked
Just to add, I'm working with the RMS on this and many other problem areas (like emissions). The person who sent the email has told everyone of this new process without getting internal approval for this process, and is now getting a bit of a bashing.
I believe it will still be fairly problematic to deal with said person, but not something I haven't dealt with before. I've just compiled an email over the last 3 hours to neatly put him back in his box without any loss of face.
Treeve
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