Quote:
Originally Posted by klausflorida
Backdraft would dispatch a technician? Wow, that would be great, I was trying to figure out a local shop I can bring it too. I will give them a ring and see what they can do, it's still under warranty anyways.
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They should. Always best to the give the vendor 1st crack at making it right as its easier to absorb the re-work as additional overhead VS having to reimburse you in real money for a 3rd party shop doing the work. Most Companies understand customer service in that bad news travels much faster and farther than good. Stigma can kill sales.