[ACademic]

FYI. Taylor just responded to my email in quick fashion and provided the update that I requested. I agree with others that the customer service levels that Enzo (and subsequently Jackie) provided were superior. But I’m willing to give this guy some slack and allow him to either move up along the learning curve or customers will speak with their wallets.

One man operations have their challenges. What we never know is if there is a back story or private matter that isn’t shared (i.e. sick family member)? I recall when Enzo had fallen ill and there were several orders that went awry before the family was able to get their arms around it. Life happens.