[Stefun17]

Thank you for your answers, my interlocutor is currently an employee and I have never had contact with Lance. My order is important and expensive: engine, cluth, gearbox and accessories. Maybe this employee has instructions to put other engines in priority of mine. Could you give me Lance Smith's direct contact because a contact with him might be able to unblock the situation before considering a legal proceedings.
@Cobra 3170 "Just speculation but you're in a different country." Yes that's my feeling.
I'm part of Club Cobra France and here Craft had a good reputation, but my experience is starting to be known and some colleagues of the club who waited to see the reception of my engine to eventually order one too, are starting to change their minds about Craft.