The current Finishline's poor customer service predates the CA fires. This is not a fire related problem although I am sure the fires do not help. This is a business mismanagement related issue. Anytime your credit card is charged before the product is shipped you are looking at a company with cash flow problems (probably mismanagement related) or some type of questionable business practice. Reputable (and well managed) firms will only charge your card when the product is shipped not when you order it.
Vintage Wheels (who advertises on the site here) also has a very nice selection of Cobra accessories and components that they resell. The link to their Cobra Parts Page is =>
Vintage Cobra Parts. While not as comprehensive as Finishline they cover many of the more frequently used components. There a number of other providers that do not advertise on CC but still have a good selection of parts. You do not need to endure the Finishline indifference to your business.
Ed