Not Ranked
I had ordered parts from them last year and it did take a couple of weeks to get the parts. It's pretty much a one man operation and Taylor, who is the proprietor, had a tough year last year with moving his business, Covid, orders piling up and no help. I was able to get in touch with Taylor by calling one time but it took repeated phone calls. I guess patience is your best ally for now. But you can also try calling again...and again...and again.
BTW, I noticed that you are in SoCal and I've sent some Private Messages to you. Can you please take a look at them. I live in SoCal as well and wanted to talk to you about your SB100 certifcation process.
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