Quote:
Originally Posted by patrickt
If it were me, and I delivered a car to you that broke down like that, I would pull it apart and see what was wrong. I would then explain it to you, and if I was in any way at fault I would eat the cost. At a minimum I would split the labor cost even if I wasn't. That's old school customer service and you don't see it too much anymore, but it's still out there.  |
Thats the way I operate in my industry in bidding jobs. If I forgot something (which is rare) I eat it and still pay contractors bc it is the right things to do for my name and principle. Kinda a quality control thing, otherwise contractors wouldnt trust me.