Not Ranked
You know, when/if you engage in a Finishline mystery retail handshake/transaction and then come to the site to ask for guidance about slow or no delivery problems, you are sort of late to the dance. To mix metaphors, your horse has left the barn, and it really doesn't matter which saddle you pick — the horse is gone!
Devote a similar level of research and authentication into your transaction on the site before the fact. and your after-the-fact experience should be quite different. I am saying should be because some people can only learn by doing. If you are one of those people, there is no need to do the prepurchase research and no reason to engage in the post-purchase woulda, shoulda, coulda banter.
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Help them do what they would have done if they had known what they could do.
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