[Mike Braddock]

Gentlemen,

All the parts I've ordered from EM have been complete and delivered when promised. Quite often they have opened the shop on a Saturday when I'm the only customer there picking up parts or taking pictures (for 2-3 hours). So I wouldn't be so quick to say they don't take care of their customers. John, I vaguely remember the person you are speaking of. If I recall, EM offered to build the car for him, which he declined and then they mentioned the "builder" who lived closer to the customer, who the customer decided to go with. Does EM have any responsibility in that issue? I can't say as I don't have all the facts. I agree that they should do more than tell the guy to sleep in the bed that he made, but how much more, I can’t say. I do know about a dozen guys who have built EMs in the last 5 years and have not had problems with EM's customer service.

I am certainly not trying to be argumentative. I'm only presenting my perspective. And Cliff, I certainly understand you being upset at paying top dollar for some belts that are missing their hardware (I'm assuming they are missing more than just the bolts).

I agree that EM's current problems have to do with customer service, but in my opinion, not the way you guys suggest. EM tries to bend over backwards to please every customer and they end up agreeing to build way too much custom stuff that they don't turn a profit on. Hopefully they can get back to a few basic options and get the ball rolling again.

Mike