[ChrisHuff]

Fellow Performance Enthusiasts

In recent weeks, I have received two emails regarding message board postings in which people have had problems with CHP products. I appreciate the concerns of those who have pointed this out to me. I have to admit that I don’t get to the message boards as much as I should.
It has been the goal at CHP to provide quality products and quality service at a reasonable cost. We have been successful in achieving this goal to an outstanding degree. Although, after dealing with aftermarket performance components for 23 years, I have found that you can measure, inspect and re-machine every part for every engine and there still remains the possibility of having a problem. In some cases there are clear-cut answers and in others, on clear conclusion is ever found. Fortunately, the problem cases are a very small percentage of the whole.
I have also learned that though providing superior products customer service you will gain a large market share. Thus producing more than other companies. In our case several hundreds of engines a year are produced and sent all over the country and around the world. It would be natural to here more comments about our company by virtue of shear numbers.
It is human nature to focus on the bad things that happen. It makes the best news. In our defense, we have always tried to do right by our customers. We have paid to have motor shipped across the country. We have paid for labor to have repairs made by local shop. We have worked with customer until they were satisfied. But there should be a limit to our liability. Were big boys, we play hard, we break stuff.
In conclusion, I would like to thank the many happy customers thought the performance world for your trusting CHP for your performance product needs. We thank you for your constructive comments and we will continue to address improvements in product and customer service issues.

Sincerely,
Chris Huff
Coast High Performance