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Old 10-30-2002, 08:53 PM
Excaliber Excaliber is offline
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Join Date: Jul 2002
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What were the numbers I re-call? A dis-satisfied customer will tell , on average, 11 people about his trouble. A satisfied customer will tell 5 or 6 about his good experience.

Thanks for touching base with the Club, I might tell 5 or 6 people about it,,,,,LOL.

Ernie
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