[harley]

I am still optimistic that everything will work out. While I have not heard from the dealer that I purchased the BDR from, I have been in touch with Reg. He understands the issues and has offered to help the dealer to quickly correct the problems, in fact today I told him a couple of the parts were more urgent and holding me up and some of the others could wait – Reg offered to ship the parts directly to the house rather than via the dealer.

I think (hope) all of this will be cleared up in a couple of weeks and a few months from now I won’t even remember it. I hope this is just a case of growing pains – but I would agree with you 100%, the success of a company is customer service and of course a great product – you can’t be successful without both. Part of the reason that I purchased a Backdraft was the glowing chatter on the product and the company –

I will post a list of the issues – there are about a dozen – and how they are resolved and how long it took to correct at the start of next week – that would be the point where I have had the BDR for two weeks.

To anyone reading this and contemplating a Backdraft – I would not take these comments as negative – only as a status of the delivery of a product and the process of closing the final issues. The real test of good companies is how responsive they are to customers. If you were to ask me if i was to purchase again would it be the BDR and my answer would be yes - but i am assuming that everything will be closed in the next couple of weeks.




jim