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"She.....claimed it was really pretty simple once you know how to do it and the only difficult part is getting the morons in Sacremento on the phone. Caught me off guard by having a sense of humor.
You hit the nail on the head....Sacramento. I walked away from the Fullerton office yesterday convinced that the training they (Sacramento DMV headquarters) hand down to the satellite offices is below standard and they have not communicated this program properly to the worker bees. It's always about the communication.....