All so true. I don't think that in the last year when I have been working on a problem with the telephone company that required dealing with one of their techs I have spoken to an Americian. A few times I have had to tell them I just can't understand them and ask them to get someone who speaks English. This seems to be the same in any industry. I have spent hours working with AOL Techs?, who I think read off cue cards as they have no idea of what they are saying and I can't understand most of it anyway. Do you know how hard it to explain to someone that you can't understand that the reason their monitor is black is the little button that says power must be turned on. AOL also had some of the W32 worm in their e-mail severs and it took 5 days to get to a tech who even knew what I was talking about. Once I got a knowledgeable one that I could understand they had it fixed the next day. So, yes it is frustrating to not be able to understand anyone that you call to ask a question. But I fear this is going to just get to be the only ones we will have to talk to.
Ron
