Hi Karl,
If you go back to the beginning (it's a long way back) you'll see I was referring to the e-mail response I got from SO. It appeared to be a "boilerplate" e-mail and really didn't make any sense if you read it literally.
When the issue arises again I plan to use the phone instead of e-mail, although I'm still not sure how I'm gonna
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include this entire email in any response
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but I'll sure try!
Regards,
Tom