[W. MITTY]

To the extent that the letter is legitimate, I'm afraid that very little can be done to solve the immediate problem without the direct and immediate cooperation of the entity that contracted with the customer (Shelby has so many sub entities that it's difficult to tell who that would be).

Litigation on behalf of the customer would be a dubious exercise, primarily because of the time element. If the customer has a short life expectancy, he would be lucky to get his day in court before he passed away. Worse, the Defendant here may very well be judgement proof -- the ill Plaintiff may win a judgement, but then he has to collect on it, which may involve further litigation. If the Defendant seeks bankruptcy protection during the process (which may happen immediatley after the complaint if filed) the customer will then get nothing more than a place in line with all of the other unsecured creditors.

Let's hope that someone, somewhere in the corporate web has the common decency to put this unfortunate situation right. There is no other solution.