Not Ranked
ATTN: SCOBRAC....Flyin_Freddie Checks In...
Well, I read your posting and your email you sent me and did some preliminary investigation.
First of all, I humbly take offense at your Custom User Text - the little line that appears below your name in the left hand column when you post. Please note mine. I'll change mine when you change yours...
Second...asking ME to comment on this is a little like calling Ford and asking for an IT guy because your FoMoCo starter didn't work on your Fiesta this morning! I'm an Information Technology guy...not a customer service agent...but, since I helped design and develop some of our package tracing software, I took a look at your information.
When I looked at your package trace the data only showed one package. Were the heads shipped as ONE package, or two. I can't tell for sure, but it appears as one package. However, since the package was said to weigh 47 lbs, something seems amiss to me. ONE head would weigh about 47 lbs, but not two. I would think that two together would weight 90 lbs or so...but I don't know for sure, hence my question.
If the shipper tried to ship two packages on one airbill, then I understand how one could have gotten lost. We would have had no record of the second package. Each package should have had an airbill.
Were you the shipper?
In my 29+ years with FedEx, the number one cause of shipping problems is the packaging used by the shipper. Packages are subject to a lot of high speed sort conveyors, diverters, and other types of equipment that can cause poorly packaged shipments to come through the end of their packaging. ..which I suspect is ths case here. The problem is further exacerbated when the contents come out and we have no idea from which package they came, unless the contents is internally labeled. Quite often the missing contents turns up a few days later, and it takes a while for someone to realize that what was reported as missing is really the contents someone else is looking for. Remember, the customer service agent is not physically co-located with the shipping personnel, and must rely on the data presented them on the screen...they can't just step out into the sort area, warehouse, or truck dock and look for a missing package.
Give our tracing people some time to look for the missing part. I'm suspecting it will turn up soon and someone wll make the connection. If not, then please try and contact a supervisor at the Sacramento location. I'll do my best to help you find someone physically located there.
I'm sorry for your misfortune, and I hope the shipper insured the shipment for the appropriate value.
But, since I'm located in Memphis, and your cylinder head is located somewhere else, I'm afraid I'm not going to be able to help much.
__________________
Flyin_Freddie
"An opinion on everything...an expert at nothin'!"
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