Jamo...well, oookaaaay...I'll change mine, if you insist...but I rather liked the witty repartee between Mike and myself. But, I understand that appearances are everything.... I'll fix it...
Mike...since I wasn't involved in this escapade, I can't say they lied to you or not with any certainty. All we have is your side...and I'm not doubting it, but I'd like to know both sides of the entire story before I accuse anyone of lying. Oh, and BTW...we have 27,000 employees, too...HERE IN MEMPHIS ALONE..! We're 360,000 plus world wide! Plus, the trucking end of our business, FedEx Ground, is another company owned by FedEx, and I'm not even associated with that company. When I want to be sure something gets there on time and gauranteed, I ship FedEx Express...overnight. It's a little more expensive, even with my discount, but it's worth the coin for the guarantee.
Now...have you called 1-800-Go-FEDEX and explained your lost cyclinder head...? I think you have, but have you talked with them recently? There may be later information that coujld help us find your missing head. I'll drop you an offline email with a manager's name at Sacramento, soon as I can find it.
Finally, were you the shipper, or were the heads ordered from someone else?
If so, who...?