[Dsprint2000]

Hi Chuck,

One reason we may not hear of such problems is that Superformance does not have its own forum here. They enjoy the privacy of their own website. Also, remember that Backdraft is a new product that is shaking out the bugs. Superformance has been around awhile. I think it speaks volumes that two "disgruntled" people would purchase another in a heartbeat. That tells me that the after purchase service is outstanding.

David