Steve,
The problem is they know next to nothing about computers. You turn one on and it works or it doesn't. From what I managed to get out of her, he never left the CD, as I asked her three times if she had it and she kept saying no she was sure he never left one. I asked her to send me a snap of her desktop so that I could verify just what she had and she has no idea of how to do it and it is impossible to talk her through it. And you do need to reload the sound card, even if you don't upgrade and just have to format the hard drive for any reason. I couldn't even get it out of her if he just did an upgrade or if he cleaned the drive and loaded a whole program. And she said there was a couple of other minor things that don't seem right but I was to tired and frustrated to ask what. And no way was I going to even suggest she go to the Microsoft site and look for the latest drivers and such for that sound card. I think they should get that guy back and make him straighten out his mess. I went down there about a year ago and spent two hours cleaning out a mess they had and no more. They pay those people and all they offered me was a Pepsi.
Ron
