[greg schroeder]

Originally Posted by ERA 626

Greg,
I too was very excited to have ProSystems work on my carbs. Even after he said "we no longer have a program for your application" I asked him if I could purchase new ones from him and he said "no" I asked if he could rebuild/re-jet mine and he said "no".

I agree with your statement "It takes a lifetime to build a reputation and just a minute to destroy it.”

I also am a business owner and I treat EVERY customer like they are my best one. Customer service is VERY important in my book.
The response from ProSystems on this thread was a LOT different than the one given to me on the phone and after that I was hung up on...
I sure don’t know what you consider to be good customer service, but I don’t think any one deserves to be hung up on.
It is not my intent to destroy any ones reputation, I am just stating the facts, is that not what this forum is for ? If you would like to know how I really feel send me a PM
It seems to be every time some one posts something on this forum every Tom, Dick & Harry jumps out of the wood work to try and bash the person having the problem instead of being supportive, I don’t get it.
I have lots of friends here on Club Cobra and hope to keep it that way.

I do understand that your perception of interaction is as you explain. Nobody can provide a better account of you how you felt with the given circumstance.

I just wanted to offer my experience as it was perceived on my account.